Refund & cancellation policy

Cancelling an order. If your order hasn't shipped yet, you can request a cancellation. Once approved, any amount already paid is refunded automatically to the original payment method — you don't need to ask separately.

Refused or undeliverable cash-on-delivery orders. If a cash-on-delivery order is refused at the door or can't be delivered and is returned to us, any advance payment you made is refunded by default. In some cases our team may instead keep (forfeit) part of that advance to cover the delivery charge actually incurred — this forfeit is never more than the delivery charge itself, and we'll tell you the reason if it applies.

Returns. See our returns policy for how much of a returned order is refunded.